Refund and Returns Policy

Effective Date: 29-11-2025

At MulletGrooming.com, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help. Please read our Refund and Return Policy carefully to understand your rights and options.

1. Eligibility for Returns

To qualify for a return, your item must:

  • Be returned within 14 days of delivery
  • Be unused and in its original condition
  • Include all original packaging, accessories, and documentation

Items that are damaged due to customer misuse are not eligible for return or refund.

2. Non‑Returnable Items

Certain products cannot be returned, including:

  • Used grooming products
  • Opened personal-care items
  • Final sale or clearance items

3. Return Process

To start a return:

  1. Email us at support@mulletgrooming.com with your order number and reason for return.
  2. We will provide return instructions and a return address.
  3. Ship the item back using a trackable method.

Note: Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.

4. Damaged or Incorrect Items

If your item arrives damaged, defective, or not what you ordered:

  • Contact us within 48 hours of delivery
  • Provide photos/videos for verification
  • We will offer a free replacement or full refund

5. Refund Processing

Once we receive your returned item, it will be inspected. Refunds are issued when:

  • The product meets return eligibility
  • The item is approved after inspection

Refund timeframe:

  • 5–10 business days (depending on your payment provider)

Refunds will be credited back to your original payment method.

6. Exchanges

We offer exchanges for defective, damaged, or incorrect items only. For other cases, a return + new purchase is required.

7. Late or Missing Refunds

If you haven’t received your refund:

8. Contact Us

Questions about returns or refunds?
We’re here to help.

📧 support@mulletgrooming.com

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